Refund policy

This policy sets out exactly what happens when you want your money back on a GlycoHarmony order. It applies to every order placed at glycoharmonycaps.com and to no order placed anywhere else, because we do not sell anywhere else.

1. The window

You have 60 days from the date of purchase, meaning the date your order was charged, not the date it was delivered. A request that reaches us on day 60 is inside the window. A request that reaches us on day 61 is not, and we will say so rather than pretend the date is negotiable.

2. What is refunded

The purchase price of the product. On a two-bottle order that is $158, on three bottles $207, on six bottles $294. The $9.99 shipping charge applied to two-bottle orders is not refunded, and the postage you pay to send the bottles back is not refunded.

3. What has to come back

Every bottle from the order, whether it is full, part used or completely empty. Empties matter: they are how we match a return to an order. Any packaging will do. There is no requirement that the original box be kept.

4. How to start it

Email [email protected] with your order number and a sentence saying you would like to return the order. You do not need to give a reason, fill in a form, or obtain an authorisation number. We reply with a postal address, normally the same business day and always within one.

5. When the money arrives

We issue the refund to your original payment method on the day your return is received and checked, and we email you when we have done it. Your bank then takes five to ten business days to show it. If fifteen business days pass with nothing on your statement, write to us and we will send the transaction reference for your bank.

6. Damaged or wrong items

If your order arrives damaged or contains the wrong number of bottles, tell us within seven days at [email protected] with a photograph. We replace it at our cost and we do not ask you to return the damaged goods first.

7. Orders bought elsewhere

We cannot refund a GlycoHarmony bottle bought from a marketplace, a reseller or any site other than glycoharmonycaps.com, because we did not sell it, did not ship it and cannot verify what is in it. Take that up with whoever took your money.

8. One guarantee per household

The 60-day guarantee is intended to let a person try GlycoHarmony without risk. It is available once per household. Repeat refund claims on repeat orders to the same person or address fall outside it, and we reserve the right to decline them.

9. Contact for this policy

Redgate Health, Inc., 155 Fleet Street, Suite 240, Portsmouth, NH 03801. Email [email protected], phone (603) 431-2870, Monday to Friday, 9:00 a.m. to 6:00 p.m. Eastern. Business registration NH-2019-0448617.