Shipping, returns and how to reach us

Shipping inside the United States

Orders placed before 2 p.m. Eastern on a business day leave our Portsmouth warehouse the next business day. Orders placed after that, or at a weekend, go out on the following business day. Standard delivery then takes three to seven business days depending on your state.

Shipping is free on the three-bottle and six-bottle supplies. The two-bottle order carries a $9.99 shipping charge, shown in the order summary before you confirm. We ship to all fifty states, including Alaska and Hawaii, and to APO and FPO addresses. We do not currently ship outside the United States.

Your package arrives in a plain mailer or small box with nothing on the outside identifying what is inside. A tracking number is emailed to you the moment the label is printed.

If something goes wrong in transit

If tracking has not moved for five business days, do not wait for the carrier claim to resolve. Write to [email protected] with your order number and we will send a replacement while we chase it. If the package arrives damaged, photograph it before you unpack anything and send us the photo with your order number.

Returns, step by step

1. Write to us within 60 days of your purchase date. Email [email protected] with your order number and tell us you would like to return the order. You do not need to explain why.
2. We reply with a return address. Usually the same business day, always within one. There is no return authorisation number to chase and no form to fill in.
3. Post the bottles back, including empties. All bottles from the order, opened or not. Any box will do. Return postage is yours to cover.
4. The refund is issued when they arrive. We email you the day we issue it, and it appears on your original payment method within five to ten business days depending on your bank.

The refund covers the purchase price of the product. Original shipping charges and return postage are not refunded. The full refund policy is here.

Contact

How to reach a person

Support email	[email protected]
Order questions	[email protected]
Phone	(603) 431-2870
Hours	Monday to Friday, 9:00 a.m. to 6:00 p.m. Eastern
Post	Redgate Health, Inc. 155 Fleet Street, Suite 240 Portsmouth, NH 03801
Reply time	Same or next business day on email

One thing worth repeating: we will never ask you for card details, a full card number or a password by email, by phone or through any messaging app. If a message claiming to be from GlycoHarmony asks for any of those, it is not from us. Forward it to [email protected] and delete it.

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